Due Date:
Due date for Utility bills is the last working day of the month following the meter reading.
Annual Billing Cycle:
North Side (North of Mills Road) - Read mid February, June & October bills mailed end of month.
South Side (South of Mills Road) - Read mid March, July & November bills mailed end of month.
Penalties:
A 10% penalty is due 60 days after the due date on the Utilities Invoice.
Preauthorized Payment:
Forms can be obtained online or at the Municipal Hall and must be submitted with a voided cheque. Amount is withdrawn from your account on the due date printed on the bill. A note on your invoice states “Amount due will be automatically withdrawn from your bank account”.
- Pre-Authorized Payment Form
Method of Payment:
- Pay in person at the Municipal Hall
- Pay by phone through your bank or Credit Union.
- Pay using your financial institution Internet service.
- Use our Pre-authorized payment plan
- Pay by mail
- Pay after hours using the drop box located at the front door of the Municipal Hall.
Water Rates:
The water user charge provides for the operation of the District’s water system and the purchase of bulk water. Water Utility rates for 2009 are $1.10 per cubic metre.
Parcels classed and assessed by the British Columbia Assessment Authority as 'Farm' shall be authorized to use municipal water for irrigation purposes.
Parcels qualifying under the special 'farm' rate described in Section 1 above shall be charged for water consumption as follows:
Farm with residence:
(a) For the first 152 cubic metres per tri-annual billing - $1.10 per cubic metre;
(b) For every cubic metre thereafter - $0.2060 per cubic metre.
Farms with no residence:
(a) For every cubic metre per calendar year - $0.2060 per cubic metre.
Water Service:
Most meters measure cubic meters but the Municipality uses gallons to show your Tri-annual consumption. To convert: Cubic meters to gallons multiply X 220 (220 gallons in a cubic meter).
Flushing Watermain:
The District performs a comprehensive watermain flushing program on an annual basis usually in the spring.
Normal consumption:
Consumption varies greatly from one house to the next, depending on the number of occupants and water usage habits. Lawn and garden watering, sprinkler systems and car washing can increase consumption considerably.
Typical winter consumption:
- 1 or 2 occupants: 100 – 200 gal/day
- 3 or 4 occupants: 150 – 250 gal/day
- 5 or more occupants: 250 + gal/day
To check for leaks:
- Check taps, toilets, etc. to ensure no water is running in the house
- Read and record meter reading
- Don’t use any water for an extended period of time such as overnight
- Read and record meter reading again
- If the meter has moved there may be a leak and the need to consult a plumber
Leak adjustment:
When leak has been repaired the customer must contact the Municipal Hall to request a new reading and customer is required to write letter requesting adjustment on water bill. Repairs must be made to the satisfaction of the District.
When property Changes hands:
Phone Municipal Hall and request a “final meter reading” and supply Municipal hall with a forwarding address. Note that charges remain with the property when it is transferred. The new owner becomes responsible for these payments.
What if bills aren’t paid?
Unpaid water and sewer are carried forward to the next Utilities Invoice. Outstanding Utility Invoices at year end are automatically transferred to arrears of taxes and interest is added daily.
Water Restrictions:
Restrictions generally apply between May 1 – September 30 of each year. More information provided by the Capital Regional District (CRD) Water Department Hot Line 250-474-9684. |
